Terms and Conditions — 799 Online Casino

1 Introduction

These Terms and Conditions ("Terms") govern the relationship between you ("Player", "User", "you") and 799 ("799", "we", "us", "the platform") in connection with your use of the 799 website at 799-799.com and any associated services, games, promotions, and features offered by 799.

By registering an account on 799, making a deposit, or placing a bet, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use the 799 platform.

These Terms apply to all players accessing 799 from Bangladesh. 799 is operated as an online gaming platform providing casino games, crash games, fishing games, live dealer tables, and related entertainment services to eligible players.

2 Eligibility

To register and use the 799 platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing 799 from a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor, or immediate family member of a 799 employee.
• You must not have a previously closed or suspended 799 account unless 799 has explicitly reinstated your access in writing.
• You must be registering on your own behalf and not on behalf of any third party.

799 takes age verification seriously. We use a combination of registration data checks and document verification to confirm player eligibility. If you are found to have misrepresented your age during registration, your account will be permanently closed, your balance will be forfeited, and the matter may be referred to relevant authorities.

3 Account Registration

Each player is permitted to hold one 799 account only. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is a violation of these Terms and will result in all associated accounts being closed and all balances being forfeited.

When registering on 799, you are required to provide accurate and complete information including your full name, date of birth, email address, and phone number. You must keep this information up to date. If your contact details change, update them in your 799 account settings promptly.

• Your 799 username and password must be kept confidential at all times.
• You must not share your 799 account credentials with any other person.
• You are responsible for all activity that occurs on your 799 account, whether or not you authorised it.
• If you suspect your account has been accessed without your permission, contact 799 support immediately.

4 Deposits and Payments

799 accepts deposits via bKash, Nagad, and Rocket — the payment methods most widely used by players in Bangladesh. All deposits are processed in Bangladeshi Taka (BDT). Minimum and maximum deposit limits are displayed in your 799 account dashboard and may vary depending on the payment method selected.

Deposits on 799 are typically credited to your account instantly. If a deposit does not appear within 15 minutes, contact 799 support with your transaction reference number and the support team will investigate and resolve the issue.

• 799 does not charge fees on deposits. Any fees charged by your payment provider are outside 799's control.
• Deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted.
• 799 reserves the right to return a deposit and request an alternative payment method if fraud or money laundering is suspected.
• Deposited funds are held in a segregated account and are not used for operational purposes.

5 Withdrawals

Withdrawals from 799 are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and to ensure that funds are returned to their rightful owner. Withdrawals to bKash, Nagad, and Rocket are typically processed within three minutes for fully verified accounts.

• Withdrawals can only be made to a payment account registered in your own name.
• 799 does not charge withdrawal fees. The full amount you request will be sent to your payment account.
• Minimum and maximum withdrawal limits apply and are displayed in your 799 account dashboard.
• Withdrawal requests submitted during peak periods may take slightly longer to process, but 799 aims to complete all withdrawals within 24 hours at the absolute maximum.
• Accounts that have not completed KYC verification may have withdrawals held until verification is complete.

6 Bonuses and Promotions

799 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, in addition to these general Terms. In the event of a conflict between a bonus-specific term and these general Terms, the bonus-specific term takes precedence for that offer.

General bonus rules that apply to all 799 promotions unless otherwise stated:

• All bonuses carry a wagering requirement that must be met before bonus funds or winnings derived from bonus funds can be withdrawn.
• Wagering requirements are calculated based on the bonus amount unless otherwise specified in the offer terms.
• Only bets placed on eligible games count toward wagering requirements. Games excluded from wagering contribution are listed in the specific offer terms.
• Bonus funds are used before real money funds when placing bets, unless otherwise specified.
• 799 reserves the right to cancel any bonus if it believes the offer is being abused, including through the use of multiple accounts, coordinated betting, or any other method designed to exploit the promotion.
• Bonuses cannot be transferred between accounts or exchanged for cash outside of the standard wagering process.

7 Betting Rules

All bets placed on 799 are subject to the specific rules of the game being played, in addition to these general Terms. Game rules are displayed within each game interface and should be reviewed before placing bets.

• Bets cannot be cancelled or modified once confirmed, except where the specific game rules explicitly permit it.
• Minimum and maximum bet limits apply to all games on 799 and are displayed within the game interface.
• In the event of a technical fault during a game round, 799 will investigate and resolve the issue. If a round cannot be completed due to a technical fault, bets will be returned to the player's account.
• 799 reserves the right to void any bet that was placed as a result of a software error, pricing error, or any other technical malfunction that resulted in incorrect odds or game parameters being displayed.
• Players must not exploit any errors, bugs, or glitches in the 799 platform. Any winnings generated through exploitation of a known or suspected error will be voided.

8 Fair Play and Prohibited Conduct

799 is committed to providing a fair gaming environment for all players. The following conduct is strictly prohibited on the 799 platform and will result in immediate account suspension, balance forfeiture, and may result in legal action:

• Using automated betting software, bots, scripts, or any other tool that places bets without direct human input.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, glitches, or errors to generate winnings that would not have been possible under normal game conditions.
• Using VPNs or proxy services to circumvent geographic restrictions or to disguise your true location.
• Engaging in any form of money laundering, including using 799 to process funds derived from illegal activity.
• Creating multiple accounts to claim bonuses more than once or to circumvent account restrictions.
• Providing false information during registration or KYC verification.

9 Account Suspension and Closure

799 reserves the right to suspend or close any player account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms.
• Failure to complete KYC verification within the required timeframe.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Account inactivity for a period exceeding 12 consecutive months.
• At the player's own request, including self-exclusion requests.
• Regulatory requirements or instructions from relevant authorities.

If your 799 account is closed due to a breach of these Terms, any balance remaining in the account at the time of closure may be forfeited. If your account is closed for any other reason, 799 will return your real money balance to your registered payment method after completing any required security checks.

You may close your 799 account at any time by contacting support at [email protected]. Account closure requests are processed within 24 hours. Any pending withdrawals at the time of closure will be processed to your registered payment method.

10 Responsible Gaming

799 is committed to promoting responsible gaming. We believe that online gaming should be an enjoyable form of entertainment, and we provide a range of tools to help players stay in control of their gaming activity.

The following responsible gaming tools are available to all 799 players from their account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your 799 account. Limits can be reduced immediately but increases require a 24-hour cooling period.
• Session Time Reminders: Set alerts that notify you when you have been playing on 799 for a specified period of time.
• Cooling-Off Periods: Temporarily suspend your 799 account for 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or place bets.
• Self-Exclusion: Permanently or indefinitely exclude yourself from 799. Self-exclusion is processed immediately and cannot be reversed during the exclusion period.

11 Privacy and Data Protection

799 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms by reference. By registering on 799, you consent to the collection and processing of your personal data as described in the Privacy Policy.

In summary, 799 collects personal data for the following purposes:

• To verify your identity and age during registration and KYC processes.
• To process deposits and withdrawals through your registered payment methods.
• To provide customer support and respond to your enquiries.
• To send you information about promotions and offers, where you have opted in to receive such communications.
• To comply with legal and regulatory obligations, including anti-money laundering requirements.

799 does not sell your personal data to third parties. Data is shared only with service providers who assist in operating the platform, and only to the extent necessary for those services. For full details, please review our Privacy Policy.

12 Amendments to These Terms

799 reserves the right to amend these Terms at any time. When material changes are made, 799 will notify registered players via email and will display a notice on the 799 platform for a minimum of 14 days before the changes take effect.

Your continued use of the 799 platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree with the amended Terms, you must stop using 799 and may close your account by contacting support.

13 Contact Us

If you have any questions about these Terms and Conditions, or about any aspect of the 799 platform, please contact our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly from your 799 account dashboard
• Response Time: Email enquiries are typically answered within 2 hours. Live chat responses are immediate during staffed hours.

For responsible gaming requests, account closure, or self-exclusion, please contact support directly and your request will be prioritised and processed immediately.